Guarded AI operations
Guarded AI Front Draft Assistant
A support drafting tool designed around private previews, write locks, deterministic validation, diagnostics, and human review.
Problem
The team wanted AI help for support replies without unsafe auto-sending or brittle model behavior. The practical challenge was wrapping model output in enough review, validation, and diagnostics that operators could use it without turning the support queue into an experiment.
Work
- Built TypeScript/Node tooling for draft previews, review commands, audit summaries, and configuration diagnostics.
- Kept real writes gated behind explicit locks and human review.
- Added deterministic validation, structured issue reporting, redaction, offline evals, and fallback behavior.
Outcome
AI assistance became a controlled operator tool: useful for drafting and review, but bounded by guardrails that protect the support workflow.